Shipping policy

Shipping Policy for Dink and Dive:

Thank you for choosing Dink and Dive Print on Demand. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully to understand our shipping procedures and any applicable terms and conditions.

  1. Order Processing Time: a. Production Time: Once you place an order, our team will begin the production process. Please allow 21 business days for the production of your print on demand products. Please note that this timeframe may vary depending on the complexity and volume of orders. b. Order Verification: In some cases, we may need to verify certain details or request additional information to process your order. This may result in a slight delay in order processing. We appreciate your cooperation during the verification process.

  2. Shipping Methods and Timeframes: a. Shipping Carriers: We partner with reputable shipping carriers to ensure the timely and secure delivery of your orders. The specific shipping carriers may vary depending on your location and the shipping method selected. b. Shipping Timeframes: Once the production of your order is complete, the shipping timeframes will depend on the shipping method chosen during checkout. Estimated shipping timeframes provided during the checkout process are based on average delivery times and are not guaranteed. c. International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. Any additional charges are the responsibility of the recipient. Customs clearance procedures may also cause delays beyond our control.

  3. Tracking and Order Status: a. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing the tracking information. This allows you to track the progress of your shipment. b. Order Status Updates: You can also log in to your account on our website to view the status of your order, including any updates or changes. We aim to provide accurate and up-to-date information regarding the status of your order.

  4. Shipping Address: a. Accuracy of Information: Please ensure that the shipping address provided during checkout is accurate, complete, and up-to-date. We are not responsible for delays or non-delivery caused by incorrect or insufficient address information. b. Address Changes: If you need to change the shipping address after placing an order, please contact our customer support as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee address changes once the order has been processed for shipping.

  5. Undeliverable Packages: a. Failed Delivery Attempts: If the shipping carrier is unable to deliver your package due to an incorrect address, multiple failed delivery attempts, or refusal of delivery, the package may be returned to us. In such cases, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment. b. Unclaimed Packages: If a package is left unclaimed and returned to us, we will contact you to determine the appropriate course of action. We may issue a refund for the product cost, excluding any shipping fees, or arrange for reshipment at your expense.

  6. Order Issues and Assistance: If you encounter any issues with your order, such as delays, damage during transit, or incorrect items, please contact our customer support team promptly. We will investigate the matter and provide appropriate assistance to resolve the issue to your satisfaction.

Please note that this Shipping Policy is subject to change without prior notice. We encourage you to review the policy periodically to stay updated with any modifications.

Last updated: 5/20/2023

Note: It is important to tailor the shipping policy to your specific business needs and consult legal professionals to ensure compliance with local laws and regulations.